They are very responsive in the messages. Plus, not only responsive but attentive too. We were quick to schedule a meeting (thank you for that). The girl is nice, as in pictures, smells good. You can pick one of the many clean towels which is great. Their bed is awesome. One of the best beds I've laid my eyes on. Plus, post session, we messaged a bit, feedback for both sides which was nice. That's what communication should be.